Play safe
Player protection at Wunderino.de
The protection of players is taken extremely seriously at MEGAPIXEL ENTERTAINMENT LTD. Therefore, we would kindly request that you take a moment to familiarise yourself with the player protection measures that have been put in place for you.
The special attraction of a game of chance lies in the excitement and thrill in particular. The virtual slots that we provide are intended exclusively for entertainment and pleasure purposes. Every adult is able to play responsibly within their means. Some people can develop an insurmountable urge to play repeatedly. Accordingly, gambling can become a risk factor.
We are aware of this danger. We treat problems that may occur due to participation and excessive play responsibly and we aim to prevent and minimise them. The protection of our customers is a core component of our business activities. As well as informing our players and the prevention and intervention measures that are in place, the education and training of our employees are top priorities. We want to provide you with an all-round safe gaming experience and provide you with different, individualised ways to use our services in a responsible manner.
Gambling addiction can become apparent to acquaintances or friends in the following ways as examples:
The person concerned has an irresistible need to play repeatedly.
The person concerned lies to the people around him or her in order to keep his or her gaming behaviour secret.
The person affected neglects his or family, work and private obligations.
The affected person concerned often borrows money from family or friends.
The person concerned tries obtain money illegally.
The affected person can only achieve the desired high by placing higher and higher stakes when playing.
Contact
Whenever you feel the need to talk in confidence with a qualified person about your situation or the situation of a relative or friend or if you feel that your participation in gaming is no longer proceeding in a healthy manner, please do not hesitate to get in touch with us or the independent player protection organisation mentioned above.
Accordingly, we will initially provide you with an overview of the ways in which you can get in touch with us, the independent gamblers' protection association Glucksfall or a local counselling service close to you. Such conversations are always treated confidentially!
MEGAPIXEL ENTERTAINMENT LTD.
Email: [email protected]
Spielerschutzverein Glucksfall e. V. - Zentrum fur Spielerschutz
Telephone: 0800 723 87 89 or 06104 9879 968
Email contact: [email protected]
Website: https://gluecksfall.com
BIÖG-Gambling Addiction Hotline
Tel.: 0800 1 37 27 00 (free to call)
Local advice centres
You can contact a counselling service in your area here, for example:
-
Baden-Wurttemberg
Beratungs- und Behandlungszentrum fur Suchterkrankungen Buchsenstrafse 34/36 70174 Stuttgart Tel: 0711 2054345 Email: [email protected] -
Bavaria
Blaukreuz-Zentrum München Kurfürstenstraße 34 80801 München Tel: 089 332020 E-Mail: [email protected] -
Berlin
Caritasverband fur Berlin e. V. Graise Hamburger Stralse 18 10115 Berlin Tel: 030 66633400 Email: [email protected] -
Brandenburg
Ambulante Beratungs- und Behandlungsstelle fur Suchtkranke und Suchtgefahrdete Grolsbeerenstralse 187 14482 Potsdam Tel: 0331 73040740 Email:
[email protected] -
Bremen
Bremer Fachstelle Glucksspielsucht Burgermeister-Smidt-Stralse 35 28195 Bremen Tel: 0421 9897927 Email: [email protected] -
Hamburg
AS -Aktive Suchthilfe Repsoldstralse 4 22097 Hamburg Tel: 040 2802170 Email: AktiveSuchthilfe@tonline.de -
Hesse
Fachambulanz fur Suchtkranke Rheinstralse 17 65185 Wiesbaden Tel: 0611 3411760 Email: [email protected]:www.caritas-wiesbaden-rheingau-taunus.de -
Mecklenburg-Western Pomerania
Schwerpunktberatungsstelle Glucksspielsucht Schwerin Ferdinand-Schultz-Stralse 12 19055 Schwerin Tel: 0385 5213143 Email: [email protected] -
Lower Saxony
Fachstelle fur Sucht und Suchtpravention Berliner Allee 8 30175 Hannover Tel: 0511 878138-0 Email: [email protected]:www.diakonisches-werk-hannover.de/sucht -
North Rhine Westphalia
Suchtberatungs- und Therapiezentrum Fachambulanz Langerstraße 2 40233 Düsseldorf Tel: 0211 7353264 E-Mail: fachambulanz@diakoniedüsseldorf.de -
Rhineland Palatinate
Fachstelle Glücksspielsucht Lotharstraße 11 - 13 55116 Mainz Tel: 06131 967705 E-Mail: [email protected] -
Saarland
Psychosoziale Beratungs- und Behandlungsstelle fUr pathologisches GILlcksspielen JohannisstraBe 2 66111 SaarbrLlcken Tel: 0681 3090650 Email: [email protected] -
Saxony
Suchtberatungsstelle der GESOP gGmbH GasanstaltstraBe 10 01237 Dresden Tel: 0351 21530830 Email: [email protected] -
Saxony-Anhalt
Beratungszentrum/Regionalstelle GIUcksspielsucht LeibnizstraBe 4 39104 Magdeburg Tel: 0391 5324913 Email: [email protected] -
Schleswig-Holstein
Beratungs- u. Behandlungsstelle für Glücksspielsucht Walkerdamm 17 24103 Kiel Tel: 0431 260 44-516 E-Mail: [email protected] -
Thuringia
Caritasregion Mittelthüringen Suchthilfe-Zentrum S13 Michaelisstr. 14 99084 Erfurt Tel.:
0361 5903710 E-Mail: [email protected]
A detailed overview of counselling services close to you with exact contact and location information (name, address, telephone number, email address, etc) can also be found, sorted by the name of the state in Germany at:
https://gluecksfall.com/beratungsstellen
Measures to protect young people
Each player must register before participating in games. During the registration process, MEGAPIXEL ENTERTAINMENT LTD checks and verifies the data that has been provided. Only player accounts that have been properly verified can take part in the games being offered. Participation in games by persons under the age of 18 can therefore be excluded. With the assistance of blocking or filtering software, you can protect yourself and under age persons from taking part in online games. You can find an overview of various European providers via the following link. The precise functions are described in detail on the relevant pages:
https://www.gamcare.org.uk/get-advice/what-can-you-do/blocking-software
You can also find relevant filter programs directly via the following links:
https:/ /www.cyberpatrol.com
You can also play your part in protecting minors in your household. Do not let family members under the age of 18 use the Internet in an unsupervised manner with mobile or stationary devices. As a precaution, talk to minors in your household about the dangers represented by the Internet in general and online gaming in particular.
You can also find helpful information concerning the protection of minors via the following links:
https:/ /www .j ugendschutzprogra mm .de
https://www .j ugendschutz-a ktiv .de
Player protection measures
Behavioural tips
Please consider the games offered by MEGAPIXEL ENTERTAINMENT LTD solely as a recreational activity and follow our tips for responsible gaming.
Please only play for your leisure, not to solve problems.
Consider your stake as a loss and not as an expected financial gain.
Stick to your budget and set limits.
Only play with your own funds, not with borrowed money.
Don't chase your losses and always keep a cool head.
Gambling can never solve your private, financial or social problems.
Only play when sober and always when in your right frame of mind.
Take regular breaks.
Participation in the virtual slots on offer should be just one of several leisure time activities.
Information about your past gaming activities
Whenever you log in for the first time on any given day, we will inform you of your cumulative stakes, winnings and losses over the last 30 days. You are always able to view this information in your account, even for a longer period of time.
Limiting participation in games
You set your own monthly deposit limit during the registration process. The maximum sum is 1,000.00 €. The amount you can play is dependent on your available game balance and possible limits.
It is also possible to set an individual limit for deposits, stakes and losses in your account at any time. You also determine the time period (daily, weekly or monthly).
Note that a limit tightening will take effect immediately and a limit softening only after seven (7) days. At least five seconds must elapse between the placing of two rounds of play.
24 hour cool-off
You can suspend your game participation at any time and with immediate effect for 24 hours. To do this, simply click on the relevant button, which is visible at all times. However, please bear in mind that the time out takes effect immediately and without further confirmation and applies to all
gaming services that are licensed in Germany.
Reality check/ break from playing
After you have been playing for one hour, we give you a short break of five (5) minutes. You can continue playing after this short break by confirming it.
Self-test
For self-assessment and a better evaluation of your own gaming behaviour, we recommend that you take a self-test, which is provided free-of-charge on the website of the Bundeszentrale für gesundheitliche Aufklärung (BZgA) in Germany. Please note that such a self-test is never a substitute for medical advice.
https://www.check-dein-spiel.de/
Playing behaviour
We will contact you should we have any concerns relating to your participation in the games. The
contact persons mentioned above in the CONTACT section are always available to assist you.
Game-relevant information
As a general rule, you do not have to claim winnings, rather these will be credited to your account straight away. All details relating to the above can be found in our general terms and conditions of business.
In relation to profit and loss probabilities, it should be borne in mind that mathematical methods are not suitable for predicting the outcome.
The games provider is MEGAPIXEL ENTERTAINMENT LTD. 122, Andrea Debono Street, Naxxar NXR4030, Malta.
Account security
Please ensure that your gaming account cannot be used by unauthorised persons. Don't save your access data (email, password) in your browser and don't write this information down on a piece of paper. Should you suspect that an unauthorised person has used your account, please change your password immediately and contact MEGAPIXEL ENTERTAINMENT LTD customer services.
Exclusion from gaming
You can have an exclusion from gaming ("self-block") set up for you at any time. To do so, please get in touch with us by using one of the options listed under CONTACT or email our Player Protection
Officer directly at:
You can also request a ban via the cross-provider player ban system OASIS. The minimum period for a self-exclusion is 3 months. A short-term self-exclusion for a period of 24 hours can be initiated on the website via a corresponding button.
It is also possible to submit a request for a self-exclusion or third-party exclusion to OASIS. The minimum period for a third-party exclusion is one year. The relevant forms and FAQs can be found on the RP Darmstadt website.
To lift an OASIS block, you must submit a request to OASIS. For player protection reasons, a submitted request to lift a self-exclusion will take effect after seven days at the earliest, and a request to lift a third-party exclusion will take effect after one month at the earliest, whereby the minimum duration of the block may not be reduced. After a block has expired, unblocked players will not receive any advertising for four weeks and will also be excluded from bonuses and offers.
Submission of a complaint
You can submit a complaint at any time. To do so, please use one of the methods described above to get in touch with MEGAPIXEL ENTERTAINMENT LTD.
