Terms & Conditions
Version 3.0, updated 21 June 2022
Please read these terms and conditions carefully before using this website or services of the gaming operator. By using the website or the services of the game operator, you accept these terms and conditions as binding. If you do not wish to accept these Terms and Conditions, you will not be able to access the Gaming Operator's website or services.
- Use of Website and Services
- Prohibition of Parallel Game
- Deposits and Wagers
- Mandatory Break After One Hour
- Social Responsibility and Self-Protection
- Bonuses and Free Spins
- Game-Specific Terms
- Winnings and Prizes
- Customer Service and Complaints
- Termination, Suspension and Closure of Player Accounts
- Personal Data
- Local Laws and Local Prohibitions
- Intellectual Property Rights
- Limitation of Liability and Disclaimer
- Amendments and Changes
- Force Majeure
- Governing Law and Jurisdiction
1.1 Megapixel Entertainment Ltd, company registration number C 42051, Level 2, 14 East, Triq ir-Rebha, Gzira GZR1327, Malta (the "Gaming Operator") offers games on the website www.wunderino.de (the "Website"). The terms and conditions apply solely in relation to the use of this website and not in relation to other websites of the gaming operator.
1.2 The Gaming Operator is licensed and regulated in Malta by the Malta Gaming Authority ("MGA") and this Site is on the basis of the following gaming licenses (collectively the "Gaming License") issued and regulated by the MGA.
Gaming Services Licence (MGA/B2C/906/2021 -- issued 24 January 2022)
1.3 Regardless of the game, your player contract is solely with Megapixel Entertainment Ltd. This also bears the sole responsibility and liability for the management of player balances, the prompt crediting of deposits, the debiting of wagers made, the crediting of winnings and the prompt withdrawal of funds from player accounts The other companies that make products available , are solely software-providing service providers and have no responsibility or liability towards the players regarding the administration of funds on the player's account.
1.4 The contractual relationship between you as a player (hereinafter referred to as "you" or the "player") and the gaming operator, your use of the website and the games and other services provided by the gaming operator are governed by these terms and conditions, the gaming license and the regulations of the GlüStV 2021 and regulated by the implementation law in your state.
1.5 Gaming on the Website is restricted to persons who have reached the age of 18, i.e. are of legal age, are a natural person, are registered as a player and maintain a player account with the gaming operator. Notwithstanding the foregoing, under no circumstances may a person register or play if he/she is under the age of 18. If we discover that an underage person has registered a Player's Account and deposited funds, we will refund all deposited funds and cancel all wagers and winnings - i.e. return the stakes to the Player's Account and confiscate the winnings - and the Player's Account immediately after the funds have been paid out shut down. . Gaming Operator's employees, its licensees, distributors, wholesalers,
1.6 The Player knows and acknowledges that the games and online community services on the Website are intended for entertainment purposes only. Any use of the website for any other purpose or purpose is strictly prohibited. You hereby confirm that you use the games and the community services of the game operator on the website exclusively for your own entertainment purposes and at your own expense.
1.7 The Player acknowledges and warrants that he/she will not engage in any fraudulent, abusive, set-up, misleading, targeting, manipulative or any other unlawful activity in relation to the Gaming Operator Website or Services; This includes activities such as using software-assisted methods and techniques, hardware devices for participating in games, or manipulating the game operator's gaming system that may alter normal game play, or attempting to collude with another player meet or provide false information. Such conduct is expressly prohibited and in the event of such conduct, Gaming Operator reserves the right to take any action it deems appropriate,
1.8 If a Player's Account has been closed pursuant to Section 1.7 above, Gaming Operator will re-open the Player's Account if the Player files a complaint and provides Gaming Operator with reasonable evidence that the Player has not acted unlawfully in the manner set out above. The player must provide the gaming operator with sufficient evidence of this within a period of 2 (two) months from the time the player account was closed Stakes refunded. In this case, you will only be paid out the credit you have paid in and not yet used for stakes when the account is closed, but not the fraudulent gains. Furthermore, the gaming operator reserves the right to take further measures against you, such as filing a criminal complaint and/or filing a suspicious activity report with the FIU. The procedure for filing a complaint is set out in the Complaints section below.
2. USE OF WEBSITE AND SERVICES
2.1 In order to use the Gaming Operator's services, the Player must open an account (a “Player Account”). Only one player account per player is allowed at Wunderino and players must register personally. The Gaming Operator reserves the right to refuse a player the requested player account.
2.2 If you open or attempt to open more than one player account at Wunderino for any reason whatsoever, the gaming operator is free to close any or all of your accounts. In any case, the gaming operator will first freeze all your accounts and conduct internal investigations to determine whether there is any suspicion of fraud and/or money laundering. If the gaming operator comes to the conclusion that there is a suspicion of illegal behavior, the gaming operator reserves the right to close all of your accounts and freeze your funds initially and only pay them out in consultation with the responsible law enforcement authorities. If the gaming operator comes to the conclusion that there is not sufficient suspicion of illegal conduct, the gaming operator can, after obtaining the consent of the management, decide to keep an account open. In this case, Megapixel will leave open the first player account you opened with the game operator and close all other player accounts you have. The funds in the Multiple Accounts will be returned to your Payment Account by the Gaming Operator, which you used to make deposits into the Multiple Accounts. However, Gaming Operator reserves the right to withhold an administration fee, the “Multiple Account Fee” referred to in Section 22, for each Multiple Account and make any other deductions that may apply under these Terms. The funds in the Multiple Accounts will be returned to your payment account by the Gaming Operator, which you used to make deposits into the Multiple Accounts. However, Gaming Operator reserves the right to withhold an administration fee, the “Multiple Account Fee” referred to in Section 22, for each Multiple Account and make any other deductions that may apply under these Terms. The funds in the Multiple Accounts will be returned to your Payment Account by the Gaming Operator, which you used to make deposits into the Multiple Accounts. However, Gaming Operator reserves the right to withhold an administration fee, the “Multiple Account Fee” referred to in Section 22, for each Multiple Account and make any other deductions that may apply under these Terms.
2.3 The Player (which in this case includes any person who wishes to be accepted as a Player) must always provide the Gaming Operator with valid, complete and correct information. You hereby confirm that should any of the information you provide to the gaming operator be incorrect or incomplete, the gaming operator will not accept your player registration and, if you are already registered as a player with Wunderino, he is entitled and obliged to revoke your player registration and close your player account.
2.4 The Gaming Operator carries out Know Your Customer (KYC) procedures to uniquely identify the players and to verify their identity. Gaming Operator is entitled to carry out the identification and other verification procedures required by applicable law and regulations or by the relevant regulatory authorities for the use of the website. The player is obliged to provide official documents in electronic or paper form, such as a copy of the ID card (both sides) or passport, an addressed utility bill, a bank statement or other written documents that the gaming operator deems necessary, if requested by the gaming operator could,
2.5 In relation to depositing and withdrawing funds into and out of your Player Account, you are only permitted to use means of payment which are valid and lawfully owned by you - i.e. in your own name.
In order to carry out any transaction, the Gaming Operator may therefore carry out identification checks, whether by ourselves or by third parties (including but not limited to regulatory bodies), to verify the legal possession and provenance of funds, to verify the identity of the Player Account Holder with the bank/payment account holder , and to comply with existing anti-money laundering laws.
2.6 All transactions must be verified to prevent money laundering. The gaming operator must report any suspicious transactions to the relevant authorities. If the player notices any suspicious activity related to the games of the website, he must report it to the gaming operator immediately. Gaming Operator reserves the right to suspend, block or close player accounts and freeze funds in order to comply with the provisions of anti-money laundering laws.
2.7 In order to open a Player Account with the Gaming Operator, the Player must complete the relevant online registration form and provide the Gaming Operator with at least the following information:
(a) Player's full name and address (b) Player's date of birth, (c) Player's place of birth, (d) Player's maiden name, if applicable, (e) Player's nationality, (f) a valid email belonging to the Player address or telephone number;
2.8 (a) After the registration form has been sent, the first step is to check for duplicates (for the prohibition on multiple registrations, see Section 2.2 above). If a player account already exists with the same combination of surname, first name and date of birth, the registration will be rejected.
(b) Simultaneously with the duplicate check, Megapixel checks whether the player is a politically exposed person (“PEP”) and whether he or she is on a sanctions list (“SL”).
- In the event of a PEP hit, the data of the person registering but provisionally identified as a PEP is escalated to the management of Megapixel. This first checks, if necessary on the basis of additional documents to be submitted, whether the newly registered person is actually a PEP or whether a false positive hit occurred. In the latter case, Megapixel readily releases the player account for identity verification. If the newly registered person is actually a PEP, the management, in consultation with the money laundering officer, decides whether or not to enter into a business relationship with the PEP.
(i) If the management makes a positive decision, Megapixel will activate the player account for identity verification and will also take special anti-money laundering measures to carry out increased “know-your-customer” due diligence. Customer service will request additional documents for this purpose, in particular proof of the source of funds and the financial situation of the PEP, which the PEP must then email to customer service within a period specified by customer service.
(ii) If the decision of the board of directors is negative after consultation with the money laundering officer, Megapixel refuses to activate the player account for identity verification and cancels the registration. In this case, your player account remains blocked for deposits and participation in games.
- Doing business with anyone on a sanctions list is prohibited by law. Therefore, Megapixel terminates the registration process if the person registering is on such a list. Furthermore, the business relationship with customers who are noticed for the first time in the context of the regular sanctions list check will be terminated immediately, ie the account remains or will be blocked for transactions and for participation in games.
(c) If the duplicate check was unsuccessful, i.e. there was no multiple account registration, and the PEP and sanctions list comparison also ended with a negative result, i.e. the game participant is not entered in a PEP and also not in a sanctions list, an OASIS comparison is then carried out. This means that Megapixel sends a request to OASIS whether a player ban has been entered for the person in question. OASIS is the central player blocking file for all of Germany, which is managed by the Darmstadt regional council on behalf of Hesse and the latter federal state on behalf of and for all federal states.
If a 24-hour ban is entered for the person concerned because they pressed the panic button at another gaming provider, then the further verification process can only be continued after the 24-hour ban has expired. Until then, the Megapixel interrupts the further verification process and informs the registering game participant accordingly.
If a permanent player ban is entered for the person concerned (at least 3 months), then the player account remains blocked for transactions and game participation and the registration process is aborted. Megapixel informs the game participant accordingly.
An OASIS comparison also takes place after registration with every login. If an OASIS comparison after either the preliminary or the full verification and activation of the player account as either preliminary or fully verified at a later login shows the result that a player ban exists, Megapixel will refuse the login and block in the event of a 24-hour ban in the event of a long-term player ban (at least 3 months) your player account and will only unblock it again in this case if you have proven to us that the player ban has been lifted.
We also perform an OASIS reconciliation every 24 hours for all game participants on our email marketing list to enable email advertising. Gambling providers that banned players are not allowed to participate in, such as virtual slots, are also not allowed to send marketing emails to banned players. To rule this out, the daily OASIS reconciliations are required for all game participants on our email marketing list. In addition, we will only send you marketing emails if you have previously consented to this and have not withdrawn your consent. This consent must also include OASIS matching for email marketing purposes.
(d) If the comparison with the player lock file does not result in a hit either, Megapixel checks the following data using the "SCHUFA Identity Check Premium (Q-Bit)" offered by SCHUFA Holding AG: first name(s), last name(s) , address and date of birth. The following criteria must apply:
- Match quality for first name(s) 85%
- Match accuracy for last name(s) 85%
- Match quality for address 75%
- Match accuracy at birth date 100%
- ID-verified identity (= Q-Bit)
The "key issues paper Internet requirements according to § 4 paragraph 5 GlüStV" of August 8th, 2018 does not provide for a check of the address as part of the "SCHUFA Identity Check Premium (Q-Bit)". Nevertheless, the game operator uses the data on the player's address that may be made available by the Schufa and defines a minimum hit quality of 75%. This is a bit lower compared to the prescribed match rate of 85% for first and last name(s), but it is much easier for the person registering to make input errors, especially when entering the address (e.g. street vs. street vs . Street, Max-Sample-Street vs. Max Sample-Street, Hans-Schmitt-Street vs. Hans Schmidt Str., etc.).
If the aforementioned minimum hit rates are not achieved as part of the “SCHUFA Identity Check Premium (Q-Bit)”, Megapixel will request the person registering to correct the data entered. In most cases, however, the "SCHUFA Identity Check Premium (Q-Bit)" leads to a positive result, i.e. the aforementioned minimum hit rates are achieved, since SCHUFA Holding AG has data on approx. 66.3 million people in Germany in has its existence. In this case, Megapixel will then send the person registering a code to their mobile phone. The player has to enter this code correctly in his game account in order to unlock the "preliminary" game for 72 hours.
If the game participant has also successfully completed the SMS/PIN procedure after the successful SCHUFA Identity Check Premium (Q-Bit), the player account will be activated as provisionally verified. This means that the player can deposit up to a maximum of €100.00 using payment accounts that are clearly assigned to him, and that he can play for a maximum of 72 hours. However, payouts are excluded until the player data has been fully verified, about which the player will be informed before the provisional player account is opened.
(e) Even if, in accordance with tested KJM procedures and confirmation by the RPDA on request and in accordance with previous sports betting licenses, after a successful SCHUFA Identity Check Premium (Q-Bit), which resulted in the required minimum hit grades, and a successfully completed SMS/PIN While a game account can actually already be considered fully verified, Megapixel still requires its customers to carry out a further verification method for a complete identity verification in order to achieve an even higher level of security.
For example, the customer can have a 1-cent transfer sent to his bank account. To do this, the player must first enter his IBAN, which is checked using a "SCHUFA account number check plus IBAN" to ensure that the bank account holder is also the player account holder. In the purpose of the 1-cent transfer, the megapixel indicates a code that the player must then enter in his player account in order to finally verify himself, thereby ending the preliminary game and enabling the player account to be activated for permanent use.
(f) Another way to verify your identity is via the bank account and the ID check using the Klara-Sofort or GiroPay ID procedures approved by the KJM. With both options, the player must log into his online banking account with his access data. After successfully logging in, the player confirms his identity using the bank-dependent confirmation procedure, which usually also allows transfers (e.g. push TAN, SMS TAN, etc.). Now the comparison of the player data with the data of the bank account holder takes place in order to verify the identity beyond a doubt. If the data match, the preliminary game will be ended and the player account will be fully verified for permanent use.
(g) Finally, it is also possible to confirm the identity using the video identification process. The player must first photograph or scan the front and back of his qualified identification document and upload it to the Wunderino website. The Megapixel then uses AI to check the authenticity of the document. After that, the player has to take a selfie with his camera (e.g. mobile phone camera, webcam, etc.), whereby a live detection takes place in order to prevent the photographing of pre-existing pictures or the ID photo. Megapixel then compares the biometric data of the selfie taken with a live ID with the biometric data of the ID photo. If the test is positive, the provisional game ends,
(h) However, we also reserve the right to refuse a registration without giving reasons, unless you already have funds in your player account.
(i) The identity verification must be repeated after 12 months at the latest. Therefore, after 12 months have passed since the last identity verification, we deactivate the possibility of playing and making deposits and carry out a new identity verification. To do this, we will first send you another SMS with a PIN, which you then have to enter in the mask that opens automatically after you have logged in. The online identity verification tools listed in lit. (d) to (g) are again available to you for further identity verification. The deposit option and the option to participate in the game will only be reactivated if the renewed identity verification was successful. However, withdrawals are possible all the time.
(j) For further details on the collection and use of your personal data, please refer to our data protection declaration or contact our data protection officer. You can also find their contact details in the data protection declaration. For further reservations under money laundering law, see Sections 7.6 to 7.9 of these General Terms and Conditions below.
2.9 When you open your player account, the e-mail address you provide will be used as your username and you can choose an individual password. Once your player account has been opened, you must ensure that the username and password remain secret.
Your player account credentials should never be written down or given to any other person. We recommend that you change your password regularly (at least every four weeks). You are solely responsible for the use of your user data. All transactions made under your username and password will be considered valid and self-authorized. We cannot be held liable for any refund claims and therefore will not issue refunds if you provide or have provided your data to third parties in the past. You are solely responsible for protecting the confidentiality of your password and you are responsible and liable for all activities conducted using your username and password.
2.10 If you lose or forget your username and/or password, please follow the instructions on the website regarding how to recover your password or contact our customer service using the contact details provided on the website.
2.11 Players shall not permit any other person to use their Player Account to access or use any material or information from the Gaming System, collect any prize or participate in any of the Games. Sale, transfer and purchase of one's own player account or other player accounts is strictly prohibited.
2.12 The player account is not a payment account i. s.d. Payment Services Supervision Act (ZAG), but a commercial clearing account on which debit and credit positions (money inflows and outflows) are shown. It serves to make all your transactions transparent and traceable and to document your payment flows in a verifiable manner.
2.13 Inactive and Dormant Accounts:
(a) If you have not logged into your account for a period of 12 consecutive months, your account will be deemed inactive (“Inactive Account”). When calculating the period of inactivity, such periods are not taken into account for which a player has applied for a player ban due to self-exclusion or for which a third-party ban existed. We charge an administration fee of €5 (“Inactivity Fee”) per month for an inactive account, starting at the end of the first month that the account was considered inactive. We will give you at least thirty (30) days' prior notice before we begin charging your account for the inactivity fee. Among other things, we offer you the opportunity to withdraw the funds in your account (subject to the conditions set out below). The inactivity fee will only be charged as long as (i) the inactive account has a balance or (ii) the account is not reactivated by logging in. You can reclaim the inactivity fees charged if you were unable to use your player account at Wunderino due to health-related impediments. We may require you to provide sufficient evidence of the medical condition preventing you before refunding you the Inactivity Fees.
(b) If there is no activity on your Player Account for more than 24 months, the Account will be considered dormant. We will transfer any funds in your Player Account to the bank account specified in your Player Account. If no bank details are entered on your player account or if the bank details provided are no longer correct, we will make every reasonable effort to pay you the money. If we are unsuccessful, the money will be donated to a non-profit organization dedicated to preventing and caring for gambling addicts, provided no claims are made against us. Megapixel asks the non-profit organization to issue you with a donation receipt and send it to you by post.
3. PROHIBITION OF PARALLEL GAME
3.1 The new GlüStV 2021 prohibits parallel participation in games. You are therefore not entitled to use the games offered on the Wunderino website if you are logged in to another online gambling provider and are participating in their online gambling offerings.
3.2 To prevent parallel gaming, the GlüStV provides for a central activity file to which all online gaming providers must connect. Before we can allow you to participate in a game, we are obliged to transmit your full name, date of birth, place of birth and address to the activity file in order to query whether you are already active with another online gambling provider. If there is no feedback that you are already active with another online gambling provider, you will be entered in the central activity file as active on wunderino.de. If you end your participation in the game with us, we report this to the central activity file, also stating the aforementioned data. The GlüStV stipulates a waiting period of five minutes between the activation of the first online gambling provider and the second online gambling provider. Therefore, the information that the player is active with an online gambling provider is only included in the central activity file five minutes after the online gambling provider has reported to the file that the player is no longer active and that the activation of the file should therefore be revoked , away.
4. DEPOSITS AND WAGERING
4.1 In order for you to be able to use the paid services offered on the website, you must first deposit funds into your player account by Wunderino. You can check the amount available to you (account balance) at any time by logging into My Account. The Gaming Operator does not accept cash payments for the Player Account. Deposits can only be made through the website. The gaming operator carries out Know Your Customer (KYC) procedures when players deposit funds. Detailed information on payment methods is available on the website.
4.2 We are obliged to tell you how we hold your money and the extent to which your funds are protected in the event of insolvency. We manage the money you deposit and arrange the necessary transactions for you to be able to use the services offered on the website. The money you deposit and your winnings are held by us in a segregated, escrowed, no-charge, no-charge bank account for player funds only, separate from our other assets. Your balance in your player account remains your property until you use it to participate in a game and we deduct this stake from your player account.
4.3 The GlüStV 2021 only allows the euro as the currency in which the player account is managed. We are therefore obliged to report your balances and all your transactions in euros and cents.
4.4 According to § 6c paragraph 1 GlüStV there is a deposit limit for all providers. Megapixel therefore asks you when you register your player account at Wunderino to set an individual monthly cross-provider deposit limit - i.e. a limit on the amount that you can deposit into your player accounts with online gambling providers every calendar month - or to state that an already defined individual monthly cross-provider deposit limit should be retained unchanged. As long as no provider-independent deposit limit has been set for a game participant, no game participation may be permitted. This individual, cross-provider monthly deposit limit must not exceed EUR 1000 per month.
To monitor compliance with the monthly cross-provider deposit limit, the supervisory authority responsible for this maintains - namely until December 31, 2022 the State Administration Office of Saxony-Anhalt, Department 208, in Halle an der Saale, and from January 1, 2023 the joint gaming supervisory authority (GGA) in Halle an der Saale – a central limit file. Megapixel is obliged to transmit your first and last name, your maiden name, your address, the deposit limit across providers, the date the limit was set, and the amount and date of the deposits made to this central limit file for their release. Before each deposit, we transfer the amount you have specified to the limit file to check whether it is still available to you, or, whether your monthly deposit limit has already been exhausted, or which lower amount you may still have available. Megapixel may not allow you to make any deposits that, according to the limit file, already exceed the monthly cross-provider deposit limit of EUR 1000.
4.5 A player can access his player account immediately after verification. A player can place bets as soon as he has access to the funds in the player's account. All deposits are made in real-time and when successfully completed, they are instantly credited to the player's account. All deposits are irreversible.
4.6 The Gaming Operator will not accept a player's wager until there are sufficient funds in the player's account to cover the amount of the wager. The gaming operator reserves the right to refuse or limit any wager. The Gaming Operator does not grant any credit to the Player and the Player cannot use accidentally credited amounts as wagers.
4.7. The player acknowledges that there is a risk of losing money when playing on the website and the gaming operator accepts no liability whatsoever for such losses. The player is also aware that the gaming operator is not a financial institution. Neither deposits nor winnings bear interest, which means that players do not receive any interest on the balance in the player account. Players may not make transfers between players or between different player accounts.
4.8 Funds deposited into a player's account must be used as wagers on the games on the website. It must be wagered at least once before a withdrawal can be initiated. An exception to this principle applies only in the event of a complete closure of the player account. All wagers made are binding on the player and cannot be cancelled.
4.9 The gaming operator endeavors to ensure the full protection of all players and their stakes as far as possible. However, there are certain events beyond the control of the Gaming Operator and the Player is aware that the Games are played over the Internet and, for mobile devices, over the cellular mobile networks. These are means of communication whose inadequacy is well known. If a player has placed a bet in a game but has not started the game due to a technical malfunction causing him to be disconnected, the game will not take place. If the player has bet and started the game and the connection is then interrupted, the game is recorded on the game servers and the bet stands. The player's balance then reflects the result, and if the player wins, the amount will be credited to the player account. The player is aware that in the event of a disconnection, the records stored on the game server are relevant to the results of the wagers placed and the circumstances under which those wagers were made. Gaming Operator reserves the right to terminate any announced game and withdraw any proposed gaming activity at any time and without prior notice. In such event, all games started but not completed will be void and stakes returned to the player. under which these operations were carried out. Gaming Operator reserves the right to terminate any announced game and withdraw any proposed gaming activity at any time and without prior notice. In such event, all games started but not completed will be void and stakes returned to the player. under which these operations were carried out. Gaming Operator reserves the right to terminate any announced game and withdraw any proposed gaming activity at any time and without prior notice. In such event, all games started but not completed will be void and stakes returned to the player.
4.10 According to the payment methods and fees described on the website www.wunderino.de/faq, there is a minimum amount for each individual transfer to a player account ("Minimum Deposit Amount"). If a transfer is initially accepted and thus also displayed on the player's account and the payment service provider later informs the gaming operator that the transfer should be reversed for any reason, the gaming operator will temporarily close the player's account on suspicion of fraud.
4.11 The financial institutions, banks and other third party payment processors may charge a fee for processing payments (“Third Party Payment Service Fees”). The player is obliged to pay any fees from third party payment services.
4.12 Gaming Operator monitors all wagers and account transactions. It is forbidden and unlawful to deposit ill-gotten gains. Therefore, all transactions are checked to prevent money laundering and all suspicious transactions are reported to the gaming operator's Money Laundering Officer (MLRO), who reports to and advises the relevant authorities.
4.13 A player may at any time log into their account and view a statement of their player account showing transactions such as deposits, wagers, winnings and withdrawals made on the player's account. If the player encounters errors, he must notify the gaming operator immediately so that the error can be corrected. The player must report such error within 90 days of the error first appearing on the statement available through the website.
5. MANDATORY BREAK AFTER ONE HOUR
Furthermore, the GlüStV 2021 obliges all online gambling providers to display the time that has elapsed since they were activated in the activity file. After sixty minutes have elapsed since activation in the activity file, we may only allow you to continue playing if we have informed you of the elapsed time and if you have expressly acknowledged the notification. The game operator will therefore ask you to click on the appropriate confirmation button.
6.2 The gaming operator reserves the right to declare a game void if, in its sole discretion, it deems it evident that one of the following circumstances has occurred: a) The player or people close to him could directly or indirectly affect the outcome of an event influence, b) the player or people close to him directly or indirectly circumvent the rules of the game operator, c) the outcome of an event was directly or indirectly influenced by criminal activities, d) bets were placed that would not have been accepted, but to times were assumed in which the website was affected by technical problems, e) due to an error, such as an error, misprint, technical error, force majeure or other, assignments were offered, placed orassumed.
7.1 Available withdrawal options and the associated fees and requirements are listed on the website at wunderino.de/faq. Detailed information on withdrawal methods is available on the website.
7.2 Subject to minimum and maximum limits, the player has access to his gaming account deposits and can request a withdrawal from his gaming account at any time. The gaming operator executes payouts as quickly and promptly as possible and within three banking days at most. A minimum payout amount (“Minimum Payout Amount”) is set according to the conditions stated on the website under wunderino/faq. This does not apply in the event of a complete player account closure.
7.3 If you win more than EUR 100,000 and decide to withdraw a large part of the winnings (over 50%), the gaming operator reserves the right to split the withdrawal into up to ten equal installments, which are paid monthly until the full amount has been transferred to the player. Interest on the sum not paid out immediately cannot be assessed.
7.4 If a player wishes to withdraw an amount below the minimum withdrawal amount, the gaming operator may charge a service fee of €5 (“Service Fee”) and debit it from the player's account. This does not apply in the event of a complete player account closure. In the event of such full Player Account closure, all monies will be transferred without deducting the Service Fee to the Player's previously used bank or payment account from which the funds deposited into the Player's Account originated.
7.5 The gaming operator actively combats money laundering. All transactions are checked to prevent money laundering and suspicious transactions are reported to the relevant authorities. As a standard procedure, withdrawals from a player's account are made for the player to the bank or payment account from which the funds deposited into the player's account originate (so-called "closed loop rule"). As far as it is possible for the gaming operator, transactions are made according to the payout method that the player has specified to the gaming operator. However, the gaming operator reserves the right to make the final decision on the choice of withdrawal method at any time. Depending on the withdrawal method selected by the player or gaming operator, withdrawals may result in third party fees, such as banks and financial institutions are to be paid. The player acknowledges that these fees and other third party fees are to be paid by the player. If the player has not specified a bank or payment account, the player will first be required to do so. In order to verify that the bank or payment account belongs/is in the Player's name, Gaming Operator may require you to email a copy of your identification documents and proof of ownership of the bank or payment account to Gaming Operator. Alternatively, in the case of a bank account, the player can also carry out a SCHUFA IBAN check for the bank account. If the player has not specified a bank or payment account, the player will first be required to do so. In order to verify that the bank or payment account belongs/is in the Player's name, Gaming Operator may require you to email a copy of your identification documents and proof of ownership of the bank or payment account to Gaming Operator. Alternatively, in the case of a bank account, the player can also carry out a SCHUFA IBAN check for the bank account. If the player has not specified a bank or payment account, the player will first be required to do so. In order to verify that the bank or payment account belongs/is in the Player's name, Gaming Operator may require you to email a copy of your identification documents and proof of ownership of the bank or payment account to Gaming Operator. Alternatively, in the case of a bank account, the player can also carry out a SCHUFA IBAN check for the bank account. email a copy of your identification documents and proof of ownership of your bank or payment account to the Gaming Operator. Alternatively, in the case of a bank account, the player can also carry out a SCHUFA IBAN check for the bank account. email a copy of your identification documents and proof of ownership of your bank or payment account to the Gaming Operator. Alternatively, in the case of a bank account, the player can also carry out a SCHUFA IBAN check for the bank account.
7.6 Before making any withdrawals, the Gaming Operator has the right to request a valid photo ID, i.e. a copy of the passport or ID card.
7.7 The Gaming Operator reserves the right to refuse withdrawals from the Player's Account and to close a Player's account if it is not being used for wagering on the Website or if there is suspicion of misuse of the Gaming Operator's services, fraud or any other criminal offence action exists.
8. SOCIAL RESPONSIBILITY AND SELF-PROTECTION
8.1 Players and Gaming Operators are aware of the dangers of excessive gaming. For more information regarding the risks associated with gambling, please visit our Responsible Gaming section at www.wunderino.de/play-safe. In order to mitigate these risks, the player may set voluntary limits on their play (“Play Restrictions”) in the following ways:
(i) Set a limit on the total amount wagered by the player during a specified period of time (per day, per week and per month) by contacting Customer Support.
(ii) Set a limit on total losses incurred by the player during a specified period of time (per day, per week and per month) by contacting support.
(iii) On the Wunderino website, limit the time that you as a player are allowed to play during any given session.
(iv) Setting an amount limit on the Wunderino Website that the Player may not exceed when making deposits into the Player Account, per: i. day ii week iii. Month - whereby this provider-related deposit limit must not contradict the provider-independent deposit limit, ie players may not deposit any amounts at Wunderino that go beyond the monthly provider-independent deposit limit.
(v) The limits you request will apply:
within 7 days of receiving your request if you wish to remove or increase the limit
immediately after receiving your application, in case you want to lower the limit.
(vi) A gaming limit set by the player will remain in effect until the player has removed or changed that limit. The gaming operator will not accept wagers that conflict with the gaming restrictions set by the player.
(b) Self-Exclusion or Third-Party-Exclusion of Player Account. The player can self-exclude according to the options provided in OASIS: for 24 hours or permanently, i.e. regularly for at least one year, unless the game participant requests a shorter period, which may not be less than three months (see also above in Section 2.8 (c)):
(i) There is a “panic button” on our site wherever you can participate in our virtual slots games. If you click on this panic button, this will lead to a game interruption of 24 hours (cooling down phase). During this cool down period, your player account will be deactivated and you will not be able to log in to it. Megapixel must enter the 24-hour game break after clicking the panic button in the central player blocking file OASIS, so that this subsequently applies not only to our website, but to all online gambling sites connected to OASIS. The game pause expires automatically after 24 hours and you can then log back into your player account without having to request a cancellation of the game pause.
(ii) To set up a long-term self-lock of regularly one year, but in any case at least three months, please contact our customer service. He will then enter the requested self-exclusion in OASIS, so that you are not only blocked on our site, but for all online gambling sites connected to OASIS. If a period of less than three months is requested, Megapixel will interpret this as a request for a three-month self-exclusion and record it in OASIS. Such long-term self-bans do not expire automatically, not even if you have applied for a ban for a specific period of time, which cannot be less than three months. A written request for deletion from you is always required to lift such a long-term self-lock. Such a written request for deletion can be made at the earliest after the end of the minimum blocking period, i.e. after three months if you have applied for a three-month block, otherwise after the end of the longer period requested or after one year. This request for deletion must be accompanied by evidence that you have controlled your gaming behavior, for example due to therapeutic treatment, and will therefore now gamble in a responsible manner. You can send this to us or to OASIS directly. If you submit the erasure request to us, we will immediately forward it to OASIS. OASIS then decides on the deletion request at its own due discretion. The suspension will be lifted after it has been entered, however, in the case of a self-exclusion, it will not take effect before one week has elapsed since OASIS received the request for deletion. You will then be informed of the deletion of the self-lock.
(iii) In addition to the possibility of entering self-bans, Megapixel must also enter so-called third-party bans in OASIS if Megapixel knows, based on the perception of its staff or based on reports from third parties, or has to assume based on other actual indications, that a player is at risk of gambling addiction or is over-indebted, fails to meet his/her financial obligations or risks stakes that are disproportionate to his/her income or assets. Before such a third-party ban is entered, the player concerned must be given the opportunity to comment. Megapixel will set you a specific deadline for this. If you do not comment on the planned third-party blocking within the set period, Megapixel will enter it. Otherwise, Megapixel will assess your presentation at its own discretion and then decide whether to register the third-party ban. If a third-party block is entered, we will inform you of this immediately. The foreign ban lasts at least one year. Here, too, you can apply for the ban to be lifted at the earliest after this minimum ban period has expired. This request for deletion must be accompanied by evidence that you have controlled your gaming behavior, for example due to therapeutic treatment, and will therefore now gamble in a responsible manner. If the third-party blocking is based on the notification of third parties, they will be informed of your request for deletion and the possibility of requesting a new third-party blocking. If you submit the deletion request directly to OASIS,
(iv) If you are subject to a long-term self-ban or a third-party ban, your player account will be blocked. This means that you cannot log in until you have proven to us that the block has been lifted.
(v) Provider-related blocking options in addition to OASIS are not permitted and can therefore no longer be offered by the game operator.
8.2 The above gaming restrictions can be set using the tools available on the Website under the Responsible Gaming section or by contacting customer support on the Website or in writing.
8.3 A self-exclusion request is a formal acknowledgment by you as a player that you are having problems with your gambling and wish to take steps to resolve those problems. The Gambling Operator expects the Player to abide by this self-exclusion agreement and not attempt to breach it by attempting to create additional accounts on this website or any other website provided by the Gaming Operator.
8.4 It is illegal for anyone under the age of 18 to gamble. The Gaming Operator takes its responsibility to prevent access by persons under the legal minimum age very seriously. We make it clear in our Terms of Service and account registration procedures that underage gaming is prohibited by law. We also indicate this with the 18+ logo in the footer of our website. We also effectively exclude the participation of minors through age verification as part of identity verification. However, if we discover that a minor has been able to register with us and play games despite the required verification process and payment method verification,
We encourage parents to use third-party applications that can be used to monitor or restrict their computer's access to the Internet. Netnanny (www.netnanny.com) or Cybersitter (www.cybersitter.com) are examples of such software.
8.5 We would like to inform you as a player that additional software tools are available to help you restrict access to gambling websites. Examples of such tools are Betfilter (www.betfilter.com) and GamBlock (www.gamblock.com).
9. BONUSES AND FREE SPINS
9.1 The Gaming Operator will, from time to time, grant players bonus funds which will be separately identified. The Gaming Operator reserves the right to refuse or revoke bonuses at any time for any reason. Bonus money cannot be withdrawn from the player's account under any circumstances. If a player withdraws any remaining real money balance from their player account and there is still bonus money in the player's account that has not been wagered in accordance with Section 9.3, such unwaged bonus money in the player's account will be automatically forfeited and the player will no longer be able to access it . The gaming operator applies the principle that cash in the player account is used first and bonuses secondarily to pay for games.
9.2 All bonuses or free spins may only be used once per player account. Under no circumstances is a player allowed to use another player account to bypass this restriction and win more than one bonus/free spin. All bonuses/free spins can only be used once by each household, family, address, email address, IP address and by player accounts used by computers in public places (such as schools, workplaces and libraries) . In addition, Gaming Operator reserves the right to close a Player's Account and cancel all game participations, refund real money wagers, recover real money winnings and cancel any bonuses if Gaming Operator suspects:
9.3 In relation to certain games, the player must wager bonus funds a certain number of times before winnings from the bonus funds can be withdrawn from the player's account (this is called a wagering requirement). The sales targets are described on the website
https://www.wunderino.de/de/faq/. It is the player's responsibility to be aware of the terms and conditions of the wagering requirement at all times.
9.4 All winnings generated by wagering while the bonus is active are also considered bonus money and cannot be withdrawn until the initial wagering requirement has been met.
9.5 All winnings generated during free spins are considered bonus money and must be wagered before a withdrawal can be made.
9.6 A maximum wagering limit applies when using bonus money until the wagering requirement is met. The respective upper limit is specified at https://www.wunderino.de/de/faq/. For the purposes of this policy, a spin is considered to be a spin on a gaming machine or slot machine game.
9.7 Illegal play is not allowed, such as placing larger bonus bets that result in a significant increase in the balance followed by bonus bets of less than half the previous value in order to meet the bonus wagering requirement.
9.8 A full list of current Bonus offers will be published on the Website from time to time.
9.9 The Gaming Operator reserves the right to refuse or withdraw bonus offers at any time. No written correspondence will be initiated and decisions made by Gaming Operator are final.
9.10 The Gaming Operator reserves the right to exclude a player from future bonuses if the majority of the player's deposits, over time, have been made in connection with bonus offers.
9.11 The maximum withdrawal from no deposit welcome bonuses or free spins is €100. This does not apply to bonuses that are granted for a deposit of a certain amount or are linked to a deposit of a certain amount. If the player meets the wagering requirements for these deposit-dependent bonuses and has previously also used the full amount of the required real money deposits as wagers, an unlimited withdrawal can be made.
9.12 If a bonus is granted for a deposit of a certain amount, or is linked to a deposit of a certain amount, then this real money deposit must also be used as a stake for participation in a game - before the bonus granted is used as a stake (the game operator applies the rule that first the real money balance is used as game stakes and deducted from the player account, and only then the bonus balance, see clause 9.1). If a player makes a deposit of the required amount to receive the bonus, but then does not use the real money deposit or not in the required amount as wagers, but allows this real money deposit to be paid out again (partially) unused, then the bonus and the Gaming operator can collect this again,
9.13 If a player connects to the website via a proxy server or similar in order to change or hide their real identity or to change or hide the real identity of the player's computer equipment, the gaming operator reserves the right to cancel all bonuses and to void any winnings made in play using Bonus Money.
10 GAME-SPECIFIC TERMS
10.2 The Player shall abide by all rules of the Games mentioned in connection with the Games or in the relevant help files, such as the House Rules and House Policies.
10.3. In our range of games, which includes video slots and classic slots, the payout rate to the player ranges from 83% to 99.75%, depending on the game. The payout rate is an average value that defines the percentage of a bet that is paid out to the player as a win. For more information, please visit wunderino.de/help.
11 WINNINGS AND PRIZES
11.1 From time to time, competitions with different types of prizes (“Competition Prizes”) may be held on the Website. These competitions are completely separate from the games and as such, competition prizes are not reflected in player account history. Contest prizes have monetary value and cannot be exchanged for cash. The Gaming Operator will contact the players who have won a competition prize. Any taxes levied on Contest prizes are the responsibility of the player.
11.2 By accepting any winnings or prizes, the player agrees that the gaming operator may propose the player to participate in PR and promotional activities. The player is under no circumstances obliged to participate in such activities. If the Player chooses to participate in such activity, the Gaming Operator will not pay any compensation in excess of the winnings or prize.
12. CUSTOMER SERVICE AND COMPLAINTS
12.1 Customer support is available and complaints are handled by the Gaming Operator through an online help desk via the chat facility or contact form on the Website (the “Customer Support”). All inquiries and complaints must be addressed to Customer Care in writing or electronically. A complaint shall be validly submitted if it contains clear identification of the player and all relevant details giving rise to the complaint. If you have submitted a Help Desk request, you are required to allow Customer Care staff sufficient time to respond to your request or complaint. Complaints are generally dealt with by the Gaming Operator within two working days from the date the player submits the complaint.
12.2 If you are not satisfied with the gaming operator's handling of your complaint, you can address your complaint to the State Administration Office of Saxony-Anhalt at the e-mail address automatspiele @ lvwa.sachsen-anhalt.de.
12.3 If your complaint has not been settled to your satisfaction, you can contact xxx for out-of-court dispute resolution.
The online dispute resolution platform of the EU Commission can be accessed via the following link:https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=DE
12.3 If there is a discrepancy between the records of the outcome of a match as recorded in the Gaming Operator's database and those recorded by the Player, the data recorded by the Gaming Operator's game server shall be deemed valid.
12.4 Spamming of Customer Support (repeatedly sending copies of the same message) is prohibited. Players are prohibited from harassing or abusing customer support. Players are encouraged to state their concerns without using profanity or threats.
13. TERMINATION, SUSPENSION AND CLOSURE OF PLAYER ACCOUNTS
13.1 The Gaming Operator reserves the right to terminate your Player Account or the services provided by the Gaming Operator with immediate effect for an important reason that the Gaming Operator will notify you, such as cessation of business, or repeated violations of these T&Cs by you, repeated insults or Threats to customer service, manipulation of the games etc. or due to the existence of a player ban either to be closed completely or at least to be blocked temporarily or permanently.
13.2 Notwithstanding the provisions of Section 13.1, we may terminate your Account at any time and without obligation to give a reason, upon seven (7) days' notice. Notice of cancellation will be sent to the email address you have provided to us. The start of this notice period is determined by the day on which the e-mail was sent. Once the termination takes effect, we will close your account.
13.3 If your Player Account is closed, you may no longer use the Website or the Services provided by the Gaming Operator.
13.4 If there is no proven fault on the part of the game participant and there is also no justified suspicion of culpable conduct, the game operator will pay out all of the player's available funds, minus the fees of third parties, within a reasonable period of time after all transactions have been completed, but in any case within five working days at the latest. A balance that is not available for withdrawal, e.g. B. Bonuses granted to you, however, will be forfeited and non-refundable.
13.7 A Player may terminate their Player Account at any time by contacting Customer Support via the Contact Form on the Website. If a Player elects to terminate their Player Account, the Player Account may be reopened:
Immediately if the player is not banned by a self- or third-party exclusion;
After the 24-hour ban has expired, if the player has self-excluded themselves for 24 hours by using the panic button - on Wunderino or on any other gambling platform;
After deletion of a permanent player ban in OASIS (including the week or month period after receipt of the deletion request by OASIS)
If there is no culpable conduct on the part of the player, the gaming operator will pay out the player's available funds less third-party fees within a reasonable time after termination, but in any case no later than within five working days. If there is culpable behavior on the part of the game participant, the game operator is entitled to cancel your participation in the game, refund your stakes and reclaim all winnings paid out or offset the winnings against the balance of the player account.
13.8 The player has the right to request withdrawals from the player account even if the player account is blocked, e.g. due to a player exclusion from OASIS. Such a request is made directly to customer support via the contact form on the website. A player may choose to terminate the player's account while it is suspended, in which case Section 13.3 will apply. If the player's account has not been terminated and is reactivated by the player, for example following the deletion of a player ban in OASIS, the player will regain full access to the website and all Terms of Service will apply.
14 PERSONAL DATA
14.1 The Gaming Operator undertakes to protect your privacy and personal data. Players' personal and financial information is treated confidentially. However, applicable law and gaming regulations require the Gaming Operator to maintain a secure list of all players registered in the past five years, which may be disclosed to the relevant regulator at the request of the regulator. License holders must also provide the regulator with information on individual players for the past five years upon request. Therefore, personal information needed to identify a player and their gaming transactions will not be deleted if a player's account is closed, suspended or terminated. The gaming operator must keep this data for a period of five years starting from the end of the year of the complete closure of the player's account. The gaming operator deletes or destroys your personal data when they are no longer required and if they can be deleted in accordance with applicable law - in particular in accordance with tax law and mandatory accounting regulations - and with the applicable gambling regulations.
15 LOCAL LAWS AND LOCAL PROHIBITIONS
Your access to the Website is at your own initiative and you are responsible for complying with local law if and to the extent local law is applicable. Gaming Operator makes no representation that the materials on the Website or the Gaming Operator's services are adequate or available.
The website may provide links or references to other websites. The Gaming Operator has no specific knowledge of the information contained on these other websites and does not endorse any company or product to which it links. The Gaming Operator is not responsible for the content or policies of these other websites and accepts no liability for any damage resulting from access to or use of such other websites. If you choose to access any of the third party websites to which the Website is linked, you do so at your own risk. Gaming Operator reserves the right to terminate any link or linking scheme at any time.
17 INTELLECTUAL PROPERTY RIGHTS
17.1 All content on the Website such as text, graphics, logos, icons, images, audio clips, digital downloads and software is the intellectual property of or licensed to Gaming Operator. You may not access, print or download any part of the material from the Website unless expressly permitted and then for your personal and non-commercial use only. Information on the website may not be modified, distributed or displayed without the express consent of the gaming operator.
17.2 Trademarks, trade names and other symbols of Gaming Operator contained or referred to on the Website (the "Trademarks") are protected by national and international trademark laws. Any use of the Marks without the prior written permission of Gaming Operator is strictly prohibited. The Trademarks may not be used in connection with any product or service that is not authorized by Gaming Operator or in any manner that creates a likelihood of confusion, or disparages or discredits Gaming Operator or takes advantage of Gaming Operator's reputation. The player has no rights whatsoever in relation to the trademarks or other materials on the website. Violation of these provisions may result in liability for damages.
17.3 The software used on the site is protected by copyright. It may not be copied, decompiled or otherwise manipulated or used in any way other than as described in these Terms and Conditions.
17.4 Nothing in these Terms and Conditions shall be construed as granting by implication any license or right to use any trade mark, patent, design right or copyright owned by us or any third party.
17.5 If you upload or post any material to the Website (such as comments, suggestions, problem reports, bug reports and design ideas) you automatically grant Gaming Operator a non-exclusive, royalty-free, worldwide, perpetual license to use the Materials use, modify, adopt and reproduce in any way.
18 LIMITATION OF LIABILITY AND DISCLAIMER
18.1 To the maximum extent permitted by applicable law, neither the Gaming Operator nor any of its affiliates nor any of its content or service providers shall have any liability for any direct, indirect, special, punitive, incidental, exemplary or consequential damages of any kind, arising out of or related to your use of or access to the Website or the services provided by Gaming Operator. In no event shall Gaming Operator be liable to you for any damages, losses or causes of action in excess of the amount deposited by you in your Player Account during the last 90 days from the date the incident occurred.
18.2 The exclusion of liability in clause 18.1 does not apply to our liability in the event of willful intent or gross negligence or in the event of death or injury to body or health resulting from our negligence. The exclusion of liability also does not apply to the violation of cardinal obligations, i.e. essential contractual obligations, the violation of which would jeopardize the achievement of the purpose of the contract and on whose compliance you can therefore legitimately rely. However, in the event of a negligent breach of cardinal obligations, our liability is limited to the typically foreseeable damage.
18.3 We will not be liable for any damage or loss you suffer as a result of:
Using the Services in any way that violates these Terms of Service (including using the Services for any commercial or business purpose),
Failure of services due to the equipment you use to access our website or failures of any network, including failures caused by your internet service provider,
Damage to your computer or loss of data as a result of your use of the website. Furthermore, we do not guarantee that the files you download are free from viruses, negative or harmful content. We shall not be liable for any problems or inadequacies relating to your computer, software, e-mail system, Internet connection or equipment.
Our cancellation or cessation of all service in accordance with these Terms and Conditions.
18.4 We will provide the Services with due skill and care as described in these Terms and Conditions. However, we make no representations whatsoever regarding the provision of the Services or your access to the Website. The Gaming Operator does not guarantee that the Website or the services provided by the Gaming Operator will be made available without interruptions, disruptions, delays or other types of errors, nor that any errors will in any case be promptly corrected. The Website and Services are provided "as is".
18.5 If Gaming Operator makes an incorrect payment to the Player's account due to a technical error in the systems licensed to Gaming Operator from its suppliers or for any other reason beyond Gaming Operator's reasonable control, such incorrect payment shall be returned to Gaming Operator , as soon as the error has been detected. The Gaming Operator has the right to recover the erroneous payment without the prior consent of the Player. Such an erroneous payment will be considered a liability to the Gaming Operator until the correction is made. The player is obliged to inform the gaming operator immediately as soon as he becomes aware of the incorrect payment.
18.6 Megapixel Entertainment Ltd. is not liable for the previous offer of Rhinoceros Operations Ltd.
19 AMENDMENTS AND CHANGES
20. FORCE MAJEURE
If the Gaming Operator fails to perform its obligations or performs them late, this will not be considered a breach of contract with you if the failure or delay is caused by force majeure such as fire, flood, earthquake, natural elements, public utility failure, power failure, acts of war, terrorism , civil commotion, civil commotion, riot or revolution, strike, lockout or industrial dispute, a court order, governmental decision, new law or regulation, failure, delay or disruption of the Internet or telecommunications networks, failure to perform by a third party or similar causes which are outside of the gaming operator's sphere of influence. The game operator assumes no liability for the consequences of force majeure.
We may also discontinue or terminate the Services and Website, or any part of the Services and Website, if we are unable, despite our reasonable efforts to do so, due to events beyond our reasonable control, to provide you with such provide part of the Services or this website. However, if we terminate all or part of the Services or the Website as a result of such an event, we may refund charges you have paid in advance for any portion of the Services that you do not receive.
22. GOVERNING LAW AND JURISDICTION
These general terms and conditions are subject to the law of the Federal Republic of Germany and its interpretation by the German courts. All disputes arising out of or in connection with these terms and conditions are subject to German jurisdiction.